Frequently Asked Questions

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1. What is Huma Gul?

Huma Gul is an online fashion brand offering authentic Pakistani eastern wear, including stitched and unstitched outfits, designed with a blend of tradition and modern elegance.

 

2. Do you offer stitched or unstitched outfits?

Yes, we offer both stitched and unstitched options. Product details clearly mention the available type and size options.

3. Do you ship nationwide and internationally?

Yes, Huma Gul delivers across Pakistan and worldwide. International shipping charges and delivery times may vary by destination.

4. How long does delivery take?

  • Pakistan: 3–5 working days
  • International: 7–14 working days
    Delivery times may vary during sales, festive seasons, or due to unforeseen circumstances.

 

5. How can I track my order?

5. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or WhatsApp, which you can use to track your shipment.

6. What payment methods do you accept?

We accept:Cash on Delivery (within Pakistan)Bank TransferDebit/Credit CardsOnline Payment Gateways (for international orders

7. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before dispatch. Please contact our customer support as soon as possible for assistance.

8. What is your return and exchange policy?

We offer easy returns and exchanges for eligible items. Products must be unused, unwashed, and in original packaging. Customized or stitched items may not be eligible.

9. Are the colors of the outfits exactly the same as shown online?

We strive for accurate color representation. However, slight variations may occur due to lighting or screen settings.

10. How do I choose the correct size?

Please refer to the size chart provided on each product page. If you need assistance, our support team will be happy to guide you.

11. Do you restock sold-out items?

Some items may be restocked depending on demand and availability. Follow us on social media or subscribe to our newsletter for updates.

12. How can I contact Huma Gul customer support?

You can reach us via:

  • Email: Info@humagul.com
  • WhatsApp: Available on our website
  • Social Media: Instagram & Facebook.

 

13. Are there any additional charges on international orders?

Custom duties, taxes, or clearance charges (if applicable) are the responsibility of the customer and vary by country.

 

15. Do you offer wholesale or bulk orders?

Yes, for wholesale or bulk inquiries, please contact us at Info@humagul.com with details of your request.